SHIPPING POLICY
At Special You, we want to ensure a smooth and satisfactory shipping experience for our customers. Please read the following Shipping Policy to understand how we handle shipping and delivery of party decor items purchased from our website.
- Processing Time: Once your order is placed and payment is confirmed, we will process and prepare your party décor items for shipment. Processing time may vary depending on the specific product and its availability. We strive to complete this process as quickly as possible.
- Shipping Time: The shipping time refers to the time it takes for your package to be delivered from our facility to your specified destination. Shipping times can vary based on factors such as the shipping method selected, the destination address, and any unforeseen circumstances that may impact the shipping process.
- Shipping Costs: The shipping costs will be calculated based on the selected shipping method, the weight and dimensions of the package, and the destination address. The shipping costs will be displayed during the checkout process for your review before completing the purchase.
- Tracking Information: Once your order has been shipped, we will provide you with a tracking number or link. You can use this information to track the progress of your shipment and estimate the expected delivery date.
- International Shipping: Special You offers international shipping to select destinations. However, please note that customs, duties, and taxes may be applicable based on your country's regulations. Any additional fees or charges related to international shipping are the responsibility of the customer.
- Delivery Issues: While we strive to ensure timely and accurate delivery, please understand that some factors may be beyond our control, such as weather conditions or logistical challenges. If you encounter any issues with your delivery, please contact our customer support team, and we will assist you to the best of our abilities.
- Address Accuracy: It is crucial to provide accurate and complete shipping address information during the checkout process. Special You will not be responsible for any delays or delivery issues resulting from incorrect or incomplete address details provided by the customer.
- Order Tracking: We recommend regularly tracking your shipment using the provided tracking information. If you have any concerns about the status of your delivery, please contact our customer support team, and we will gladly assist you.
- Returns and Exchanges: For information regarding returns and exchanges related to shipping, please refer to our Returns and Refunds Policy.
By placing an order with Special You, you acknowledge that you have read and understood our Shipping Policy. If you have any questions or require further clarification, please do not hesitate to contact our customer support team.