The standard delivery time for our products typically ranges from 2 to 8 days, depending on the location. We strive to process and ship orders promptly to ensure timely delivery. However, please note that delivery times may vary based on factors such as the shipping method selected, the destination address, and any unforeseen circumstances that may affect the shipping process. During the checkout process, you will be provided with an estimated delivery time frame specific to your location. Rest assured, we make every effort to get your party decor and home decor items to you as quickly as possible while ensuring their safe arrival.

Yes, you can change your shipping address. To do so, please contact our customer support team as soon as possible. Provide them with your order details and the new shipping address you would like to use. Our team will assist you in updating the shipping address for your order. Please note that if your order has already been shipped, it may not be possible to change the shipping address. However, our customer support team will do their best to help you with any changes or concerns you may have regarding your order.

We dispatch your order on the next business day after it has been placed. Once your order is shipped, the delivery time will depend on your location. Typically, delivery takes between 3 to 7 business days. However, please note that actual delivery times may vary due to factors such as the shipping method selected, the destination address, and any unforeseen circumstances that may affect the shipping process. During the checkout process, you will receive an estimated delivery time frame specific to your location. We strive to get your order to you as quickly as possible while ensuring a safe and efficient delivery.

To track your order and stay updated on its status, please follow these steps:

Visit our website and locate the "Login" or "Account" section.

Enter your login credentials (username and password) to access your account.

Once logged in, navigate to the "Track My Order" section. 

Locate the specific order you wish to track and click on the corresponding tracking or order details.

You will be provided with the relevant tracking information, such as a tracking number or link, which you can use to monitor the progress of your shipment.

Click on the tracking number or link to be redirected to the shipping carrier's website, where you can enter the tracking information and view the current status of your order.

If you have encountered an issue regarding your order, we are here to assist you. You can find our customer care number on our website under the "Contact Us" section. You can research our customer care team by contacting us via whatsapp. Provide your order details, such as the order number, to help resolve the issue.

The customer care representative will guide you through the necessary steps to resolve the issue. They may ask questions, request additional information, or propose a suitable solution. 

Our goal is to address your concerns and provide a satisfactory resolution to the issue you are experiencing with your order. We value your feedback and appreciate your patience as we work towards resolving the problem.

Reach out to our customer care number as soon as possible to report the defective or damaged item. Our customer care team will assist you in resolving the issue. Please have your order details handy. If possible, please provide an image or photos of the defective or damaged item.This will help us assess the issue more accurately and expedite the resolution process.Our customer care representative will guide you through the next steps based on the specific situation. They may request additional information or ask you to return the item. They will provide you with instructions on how to proceed. 

Refunds typically take approximately 3 to 5 business days to process from the time they are initiated. However, please note that the exact timeframe may vary depending on your financial institution and their processing procedures.

To track the progress of your refund, we recommend checking your bank account or credit card statement regularly. If you haven't received your refund after the specified timeframe, we suggest reaching out to your financial institution for further assistance