RETURN & REFUND

We strive to ensure your complete satisfaction with every purchase. This Refund & Return Policy outlines the guidelines and procedures for returns, exchanges, refunds, and cancellations.

 

Returns and Exchanges:

• Eligibility: We accept returns and exchanges on unused and unopened party decor and supplies within 30 days from the date of purchase.
• Condition: Returned items must be in their original packaging and in the same condition as when received
• Exclusions: For health and safety reasons, we cannot accept returns or exchanges on perishable items, personalized/customized products, or items marked as final sale.

 

Return Process:

•  Initiate Return: To initiate a return or exchange, please contact our customer support team within the specified timeframe. Provide your order details, reason for the return, and any supporting information.
• Return Authorization: Upon approval, you will receive a return authorization number and instructions on how to proceed with the return. 
• Shipping: You are responsible for shipping the item back to us using a trackable shipping method. We recommend insuring the package to safeguard against loss or damage during transit. 
• Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange based on your preference and the availability of the requested product.

 

Refunds:

• Refund Eligibility: Refunds are issued for the original purchase amount, excluding any applicable shipping charges. 
• Refund Process: We will initiate the refund within a reasonable timeframe after receiving and approving your returned item. The refund will be processed using the original payment method, unless otherwise specified.
• Refund Timing: Please note that it may take some time for the refunded amount to be reflected in your account, depending on your financial institution.

 

Cancellations:

• Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not been processed or shipped.
• Cancellation Timing: Once an order has been processed or shipped, it cannot be cancelled. In such cases, you may initiate a return following the guidelines mentioned above.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. Provide detailed information and, if possible, include photographs of the damaged or defective item. We will work with you to resolve the issue promptly, either by offering a replacement or issuing a refund.

 

Contact Us: If you have any questions, concerns, or requests regarding our Refund & Return Policy or the handling of your purchase, please contact our customer support team at Email

Please review this Refund & Return Policy carefully before making a purchase. By placing an order with Special You, you acknowledge and agree to comply with the terms and conditions outlined herein.