Moonlit Silver New Year Setup

To ensure a smooth and satisfactory experience, the following information outlines general policies and requirements that apply to all event services offered through our platform. Please review these details carefully prior to booking.

Visual Representation

• Images displayed on our website are for illustration purposes only. Actual decorations, props, and arrangements may vary in design, color, and shape based on availability and venue-specific conditions.
  
  

Setup Requirements

• Customers are required to provide one table and one chair at the event location for use by our team.
  
• A reliable power source must be available at the venue. If adequate access is unavailable, customers must provide extension cords.
  
• Where ceiling access is needed for the setup, a ladder or sturdy stool must be arranged in advance by the customer.
  
  Timing
• Our team will wait up to 30 minutes beyond the scheduled setup time. Delays beyond this window may affect service delivery.
  
• A representative from the customer’s side must be present during the decoration or activity setup to assist with coordination and approvals.
  

Venue Permissions and Access

• Decorations and activities can be arranged at hotels, motels, resorts, or similar venues, provided that the customer has obtained prior permission from the venue management.
  
• It is the customer’s responsibility to secure any required authorizations, permits, or usage rights, including those related to third-party venues or copyrighted content.
  

Customization and Booking

• Customization requests and personal preferences will be accommodated only after booking is confirmed.
  
• Event location details, including the full address, will be collected once the booking is finalized.
  
• Customers are allowed one complimentary reschedule, provided the request is made at least 24 hours before the scheduled event and communicated during our operational hours. Additional rescheduling requests may incur extra charges.
  

Decoration Use and Removal

• Paper or standard tape will be used for decoration unless otherwise specified. Customers are advised to remove all tape immediately after the event. If needed, use a hairdryer to warm the tape for easier removal and to prevent potential wall damage.
  
• We are not responsible for balloon damage caused by direct sunlight, heat, or other environmental factors during the event.
  

Rental Items

• Items provided on a rental basis (e.g., metal stands, marquee lights, sequin panels, cutouts) will be collected within 24 hours after the event.
  

Additional Services and Charges

• Any on-site requests for services beyond the confirmed package will incur additional charges, subject to team availability.
  

Conduct and Safety

• We maintain a strict zero-tolerance policy against any form of harassment directed toward our team. Legal action will be taken in cases of harassment or misconduct reported by our staff.
  

Activity-Based Services

• Activity setups may differ slightly from those shown in reference images. Customers are encouraged to review all inclusions in advance and communicate specific expectations prior to the event date.
  
  

Your cooperation is essential in helping us provide a seamless and professional experience. These guidelines are designed to support consistency and quality across all services, regardless of the product selected.

For any product-specific questions, please contact our support team before finalizing your booking.

• More than 7 days before the event: Full refund; no cancellation fee.
  
• 24 hours before the event: 90% refund will be issued.
  
• 24 to 12 hours before the event: 50% refund will be issued.
  
• Less than 12 hours before the event: No refund will be issued.
  
• Special Dates (13th & 14th February, 25th December, 31st December, and 1st January): No refund will be provided for cancellations on these dates due to high demand (Valentine’s Day, Christmas, and New Year).
  
• No refunds will be given if the customer refuses the delivery or execution of the event.
  
• No refunds after decoration work has begun
  
• In the case of natural disasters, government-imposed restrictions, or force majeure events, refunds or rescheduling will be offered depending on the circumstances and the vendor agreement.